Privacy Policy

When you submit a reservation request through our website, we may collect:

• Full Name
• Mobile Number
• Email Address (if provided)
• Preferred Check-in Date
• Preferred Check-out Date
• Villa Selection
• Number of Guests
• Special Requests
• Any additional information you voluntarily provide

We may also collect limited technical information such as: IP address, browser type, device information, website usage statistics, and cookies.

When you submit the reservation form, the information is sent directly to our Reservations Team through WhatsApp.

The submission of a reservation request does not create a confirmed booking. Our Reservations Team will contact you to verify availability and complete the reservation process.

Your information is used solely to:

• Respond to reservation requests
• Communicate with you regarding availability
• Confirm reservations
• Provide customer support
• Improve our services
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information.

Reservation requests submitted through the website are transmitted using WhatsApp.

By choosing to submit your reservation request, you acknowledge that subsequent communications may take place through WhatsApp, which is operated by a third party and governed by its own Privacy Policy.

Our website may use cookies to:

• Improve website functionality
• Remember user preferences
• Measure website performance
• Analyze visitor traffic

You may disable cookies through your browser settings.

We only share your information when necessary:

• With our authorized Reservations Team
• With trusted service providers that help operate our website
• When required by applicable law or government authorities

We never sell your personal information.

We implement reasonable administrative and technical safeguards to protect your information against unauthorized access, disclosure, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Personal information is retained only for as long as necessary to manage reservation requests, provide customer service, comply with legal obligations, and maintain business records.

Our website may contain links to third-party services such as:

• WhatsApp
• Google Maps
• Google Reviews
• Social media platforms

These services have their own privacy practices, and Al Nawras Resort is not responsible for their content or policies.

We may update this Privacy Policy periodically. Any changes will be published on this page with the updated effective date.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Al Nawras Resort using the contact information provided on our website.